Client Services Lead (Pre-sales) - QLD

This role is focused on DR (Digital Reality) Solution Architecture and Client & Stakeholder Engagement.

• Demands demonstrable ability and attitude to influence and advise the customer on process and technology matters, work in a multi stakeholder, high pressure environment challenging the status quo and demonstrating strong analytic, technical and subject matter expertise.
• Concentrates on solution architecture, data and integration design, architectural governance, and stakeholder advisory, with a strong emphasis on embedding DR solutions within client organisations to realise measurable and sustainable business outcomes.
• Provides strategic and technical leadership for the design, governance and evolution of DR solutions, ensuring alignment with client business objectives, enterprise data standards and nxzen’s digital strategy.

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Key responsibilities for the role include:

• Develop deep customer relationships, eliciting and understanding their challenges and identifying and championing innovative solutions.
• Translate business requirements into scalable solution architectures.
• Provide trusted advisory support to senior client stakeholders.
• Support business cases, roadmaps and implementation strategies.
• Develop Solution Architecture for Digital Reality initiatives working with DR domain experts.
• Provide architectural leadership across solutions, data and integration design.
• Establish and maintain architecture and data standards.

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Essential Knowledge

• Overall experience with 8 - 12 years in designing and developing solutions.
• Proactive in identifying customer challenges and promoting solutions.
• Has capability to understand and elicit business requirements interacting with various stakeholders.
• Ability to translate the business requirements to solution options including the technical blocks and infrastructure required.
• Should be able to assist customers with the business case for the development of the chosen option.
• Should have directly interacted with customers through-out the projects.
• Excellent communication and stakeholder management skills.
• Ability to operate with professionalism and diplomacy in client-facing environments, including managing conflicting priorities, resolving issues efficiently, and maintaining a high standard of communication.

Desirable Experience & Attributes

• Utilities experience is preferred along with presales.
• Strong problem-solving, organisational and leadership skills.
• Ability to work in a fast-paced environment.

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