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Client Services Lead (Pre-sales) - VIC

Role info
Consultant
Full Time
Melbourne VIC
Competitive
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Responsibilites

Key responsibilities for the role include:

  • Demands demonstrable ability and attitude to influence and advise the customer on process and technology matters, work in a multi stakeholder, high pressure environment challenging the status quo and demonstrating strong analytic, technical and subject matter expertise.
  • Concentrates on solution architecture, data and integration design, architectural governance, and stakeholder advisory, with a strong emphasis on embedding DR solutions within client organisations to realise measurable and sustainable business outcomes.
  • Provides strategic and technical leadership for the design, governance and evolution of DR solutions, ensuring alignment with client business objectives, enterprise data standards and nxzen’s digital strategy.
  • Develop deep customer relationships, eliciting and understanding their challenges and identifying and championing innovative solutions.
  • Translate business requirements into scalable solution architectures.
  • Provide trusted advisory support to senior client stakeholders.
  • Support business cases, roadmaps and implementation strategies.
  • Develop Solution Architecture for Digital Reality initiatives working with DR domain experts.
  • Provide architectural leadership across solutions, data and integration design.
  • Establish and maintain architecture and data standards.


The candidate

Essential Knowledge

  • Overall experience with 8 - 12 years in designing and developing solutions.
  • Proactive in identifying customer challenges and promoting solutions.
  • Has capability to understand and elicit business requirements interacting with various stakeholders.
  • Ability to translate the business requirements to solution options including the technical blocks and infrastructure required.
  • Should be able to assist customers with the business case for the development of the chosen option.
  • Should have directly interacted with customers through-out the projects.
  • Excellent communication and stakeholder management skills.
  • Ability to operate with professionalism and diplomacy in client-facing environments, including managing conflicting priorities, resolving issues efficiently, and maintaining a high standard of communication.

Desirable Experience & Attributes

  • Utilities experience is preferred along with presales.
  • Strong problem-solving, organisational and leadership skills.
  • Ability to work in a fast-paced environment.