Client Partner

This role is responsible for developing a deep understanding of the client’s challenges and aspirations which enables project opportunities to be identified, which contribute to the financial growth of the account.

The role will create and maintain key client relationships, ensuring the nxzen Brand remains highly respected and that nxzen is the ‘trusted advisor’ to the client.

Success in this role will be measured through service quality, project delivery, financial value of the account, growth of the account, employee satisfaction and overall client satisfaction.

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Key responsibilities for the role include:

• Build strong, long-term relationships with key client decision-makers through a consultative approach that fosters trust, facilitates information exchange, and influences strategic decisions.
• Proactively develop and execute growth plans for each account to maximize long-term value.
• Collaborate closely with product teams to represent client needs, ensuring our services and solutions remain relevant and impactful.
• Take ownership of delivery quality by working closely with capability teams to meet and exceed client expectations.
• Lead the development of proposals and contracts with the support of our delivery teams, ensuring alignment with client goals.
• Be accountable for the financial health of each account, including forecasting, budgeting, and profitability.
• Monitor performance against service level agreements (SLAs), identifying and addressing any emerging risks or issues.
• Lead, resource, and motivate the team, fostering a high-performance culture and supporting professional growth through coaching and development.

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About YOU

• Confident communicator and influencer, capable of building trusted relationships with stakeholders at all levels, both internally and externally.
• Proven ability to identify growth opportunities, shape solutions, and convert them into profitable outcomes.
• Organized and detail-oriented, with the ability to manage complex projects from inception to completion within time and budget constraints.
• Possesses delivery experience and sector knowledge, providing credibility to advise clients and shape effective solutions.
• Proactive, resourceful, and motivated to take ownership of challenges, delivering high-quality results with minimal supervision.
• Experienced in leading and coordinating cross-functional, multi-disciplinary teams to achieve strategic objectives and performance targets.
• Focused on achieving outcomes that drive measurable business value for both clients and the organization.
• Bachelor’s degree in business, Commerce, Engineering, IT, or related discipline.
• Proven experience in client/account management, business development, or delivery oversight.
• Strong commercial acumen with the ability to identify growth opportunities and deliver profitable outcomes.
• Excellent stakeholder management and relationship-building skills.

Desirable Experience & Attributes:

• Professional certifications in project management, business analysis, or strategic account management (e.g., PMP, Prince2, CBAP).
• Knowledge of emerging technologies such as IoT, AI, or Digital Twins.

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