Program Delivery Director

The Programme Delivery Director is accountable for the successful delivery of large, complex programmes (typically over £2m in value) for Nxzen’s clients. This role ensures that programmes are delivered to the highest standards of quality, on time, and within budget, while maintaining strong alignment with client expectations and business objectives.

Working closely with the Client Partner, the Programme Delivery Director provides visible leadership both internally and externally, ensuring the client has a seamless and trusted experience of Nxzen as a partner.

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Client Engagement & Leadership

• Act as the senior delivery lead for large client programmes, representing nxzen to C-suite stakeholders.
• Maintain a visible on-site presence to build client confidence and ensure strong relationships at executive level.
• Partner with the Client Partner to present a unified and coordinated nxzen leadership team to the client.

Programme Delivery Oversight

• Own the end-to-end delivery of one or more large-scale technology deployment programmes, managing scope, schedule, budget, risk, and quality across multiple concurrent workstreams
• Lead integrated planning across technical and business change workstreams, maintaining alignment between delivery teams, product leads, and client or operational stakeholders
• Establish and operate robust programme governance, including steering forums, RAID management, dependency mapping, and executive-level reporting
• Translate complex technical delivery into clear, actionable narratives for senior and non-technical stakeholders and vice versa
• Drive programme mobilisation from initiation through to delivery and handover, including resourcing, onboarding, and governance set-up
• Identify and proactively manage risks, issues, and interdependencies, escalating with recommended solutions rather than problems
• Champion nxzen delivery standards and "what good looks like" across planning, reporting, and project management practice
• Work closely with internal practice leads, partners, and client teams to shape delivery approaches and embed best practice
• Support the growth of delivery capability within nxzen, contributing to ways of working, tooling, and team development

Team & Delivery Management

• Champion a collaborative culture between teams, removing blockers and fostering accountability.
• Ensure that appropriate resources, capabilities, and structures are in place to meet delivery commitments.

Commercial & Strategic Accountability

• Safeguard programme margins and profitability while ensuring client satisfaction.
• Identify opportunities to enhance value for the client and nxzen during programme delivery.
• Contribute to continuous improvement in programme management processes and frameworks across nxzen.

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Essential

• Minimum 6–8 years of programme or senior project management experience, with a track record of delivering large, complex technology programmes
• Demonstrated experience deploying enterprise or operational technology platforms; for example: GIS, ERP (SAP, Oracle), CRM (Salesforce, MS Dynamics), or field operations management systems
• Strong capability across multi-workstream programme planning, governance design, and delivery assurance
• Proven ability to operate across both technical and business change workstreams, bridging the gap between delivery teams and senior stakeholders
• Comfortable working in ambiguous, fast-paced environments with limited precedent while able to build structure and momentum from the ground up
• Excellent written and verbal communication skills, including the ability to produce clear executive reporting and materials for governance forums
• Confident, credible, and pragmatic with the ability to hold delivery teams to account while maintaining strong working relationships
• AI fluent

Desirable

• Experience deploying GIS or geospatial technology solutions
• Background in energy, utilities, infrastructure, or asset management sectors
• Experience working within a start-up, scale-up, or consulting environment
• Familiarity with agile, hybrid, or scaled delivery methodologies
• PMQ, MSP, PRINCE2 Practitioner, PMP, or equivalent programme management certification

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