Role Overview
We are seeking a highly organised and proactive Business Analyst to support the delivery of a Dynamics 365 implementation within a global consulting practice. The role will focus on programme governance, stakeholder coordination across regions, and high-quality reporting to support decision-making and delivery control with the ability to operate in a fast-paced environment, quickly establishing structure and governance.
Key Responsibilities
· Support delivery of Dynamics 365 workstreams (e.g. Finance, Project Operations, HR)
· Support steering committee governance, including insights, governance reporting packs, and decision tracking.
· Support capture of business processes, data requirements, and system integrations.
· Maintain and actively manage RAID, decision, and dependency tracking, ensuring visibility and escalation of key risks and issues.
· Track business readiness, adoption, and stakeholder engagement, highlighting risks to successful rollout.
· Support programme and project meetings including scheduling, agenda management, minutes, and action tracking.
· Create and maintain programme artefacts such as presentations, process documentation, trackers, and reporting templates.
· Support the development and execution of communications plans across business and project stakeholders.
· Prepare high-quality project and programme documentation including meeting notes, updates, and reporting materials.
· Coordinate stakeholder inputs and follow-ups to ensure actions and deliverables are tracked to completion.
· Maintain programme repositories and ensure documentation is accurate, up to date, and accessible.
· Support continuous improvement activities and help identify opportunities to improve programme delivery processes.
Skills & Experience
· Understanding of professional services / consulting business processes (e.g. project accounting, time & billing)
· Experience working on internal transformation programmes (non-client delivery)
· Experience supporting global or multi-region programmes
· Understanding of end-to-end project lifecycle within a professional services environment.
· Experience working as a Business Analyst or PMO Analyst within transformation or programme environments.
· Strong organisational and stakeholder management skills.
· Excellent written and verbal communication skills.
· Ability to create clear and professional programme documentation and presentations.
· Experience supporting governance forums and programme reporting activities.
· Strong attention to detail and ability to manage multiple priorities.
· Proficiency with Microsoft Office tools including PowerPoint, Excel, Word, and Teams.
Preferred Experience
· Experience supporting business transformation, ERP, or technology programmes.
· Exposure to programme governance frameworks and PMO practices.
· Experience working within a global consulting or professional services organisation.
· Experience supporting Dynamics 365 implementations (Finance, Project Operations, HR, or CE) implementations.
· Exposure to programme resets, recovery, or stabilisation initiatives.